TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.
We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
Culture and Values
Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
https://www.transunion.com/privacy/global-job-applicant
What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.

What You'll Bring:

This role will perform the following functions:

• Working on dedicated clients along with a team of call center agents.
• Managing team for following up with member for complaints management and member adoption.
• Hand holding throughout the entire member journey.
• Relationship handling with Clients.
• Provide exceptional customer service.
• Managing MIS and reporting for the team.
• Collaborate with internal teams to ensure seamless delivery of services to clients.
• Resolve clients’ issues or complaints promptly and efficiently, escalating complex issues to higher management when necessary.

Impact You'll Make:

Qualification and Work Experience:

• Bachelor's degree in marketing/ business/ finance or any equivalent degree preferred
• Basic BFSI experience
• Minimum work experience of 7 years in servicing
• Familiarity with call center metrics
• Previous experience in client servicing or a similar role in the financial services industry

Skills:

• Excellent interpersonal skills.

• Ability to work independently and as part of a team.
• Good organizational skills and attention to detail.
• Effective communication skills, both written and verbal.
• Familiarity with using client management tools at call center.
• Ability to work effectively in a fast-paced, team-oriented environment.

Essential Competencies:

• Self-motivated and goal oriented.
• Ability to handle rejection, manage conflict and remain positive.
• Strong problem-solving skills.
• Time management and multitasking abilities.
• Adaptability and willingness to learn.

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Specialist II, Business Operations