Job Title: Remittance Specialist

Location: Austin, TX (Hybrid)

Compensation:  $25.00-$30.00 per hour plus 6% yearly discretionary bonus

Job Type: Full-Time

About Us:

HUB is a global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.
 

About HUB Retirement & Private Wealth (RPW): 

We lead our communities with integrity, driven to make things better, both now and in the future. We serve, inspire, and thrive while maintaining an entrepreneurial spirit. We innovate, collaborate, and achieve success together, focused on the tomorrows for all.

Job purpose:

We are seeking a detail-oriented and motivated individual to join our growing Remittance Processing Team. This role is responsible for accurately processing retirement plan contributions, resolving remittance-related issues, and supporting key administrative functions to ensure timely and compliant service delivery. While prior experience is a plus, we are open to training the right candidate who brings a strong work ethic, eagerness to learn, and sharp attention to detail. This position offers exposure to a variety of employer accounts, the opportunity to collaborate cross-functionally, and room for long-term career growth within a fast-paced and evolving department.

We are the perfect fit if you:

• Enjoy team collaboration
• Thrive in a healthy company culture that recognizes success
• Want to learn and grow your current skill set
• Are seeking a progressive work environment at a rapidly growing organization
• Have a desire to help others protect their future
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• Are focused on learning and development to enhance your industry knowledge and expertise
• Are a self-starter willing to invest time and energy to learn the technical aspects of our business
• Believe in integrity and building success by developing relationships with others

Duties and responsibilities:

• Processing employee and employer contributions to retirement accounts that are received via check or ACH and remitting them to various financial institutions.
• Researching remittance issues, finding solutions, and providing answers to other departments, employers, and vendors.
• Monitoring and responding to department emails.
• Updating websites to reflect current payroll change dates for employers.
• Assist in mailing checks to vendors and participants.

Work experience:

• 2+ years of experience in administration or customer support

Knowledge and Skills:

• Proven experience in customer support/administration
• Excellent organizational, communication, and client service skills
• Proficiency in Microsoft Office Suite and financial systems
• Positive attitude toward client relations to provide exceptional, proactive client service
• Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail
• Highly organized with strong analytical skills, creative problem solving and strong research capabilities
• Ability to work in a team while maintaining a high level of responsibility and accountability to individual projects and tasks
• Able to manage conflicting priorities, deadline-based tasks and simultaneous projects
• Clear communicator with strong interpersonal writing & presentation skills

Compensation:

• $25-$30 per hour
• 8am-5pm CST with 1 hr. lunch break
• 900 S Capital of TX Hwy, Austin, TX

Featured benefits:

• Medical insurance, Vision insurance, Dental insurance, 401(k) plus match, Company Paid STD, Life Insurance, & Parental leave
• 2 weeks of vacation, sick leave, floating holiday’s
• Hybrid schedule, open to remote

Working Conditions:

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Some college (no degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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