Job Summary:

The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Principal Software Maintenance Engineer to help lead a new team aimed at improving the long-term product experience of our Red Hat OpenShift customers. In this role, you will work closely with Product Engineering to deliver extended product maintenance work, including handling bugs and CVEs in extended life streams of Red Hat OpenShift.  You'll be actively driving all aspects of Red Hat OpenShift maintenance for a subset of product components focused on software development that goes beyond the normal maintenance phase of Red Hat OpenShift minor releases. You will co-lead the patch review process, the development and execution of backports and test plans, and the creation of automation tools to improve the efficiency, flexibility, and quality of Red Hat’s patch delivery to customers. 

What you will do:

• Guide the development of new Red Hat OpenShift product maintenance offerings, aiming to make Red Hat a global leader in long-term product experience.

• Drive daily activities of product maintenance engineering teams, serving as a regional and global expert on Red Hat OpenShift product issues

• Resolve and proactively address critical issues that have an impact on long-term regional or global business success of Red Hat OpenShift

• Work within the Red Hat OpenShift portfolio and be responsible for the delivery of maintenance streams

• Lead and collaborate with developer and QE counterparts, product and project manager, and release engineering teams across the globe to ensure the development and delivery of fixes meet the schedule requirements and high quality standards expected and required by Red Hat customers

• Diagnose the root cause of failures

• Backport CVE and bug fixes to stable release streams

• Coordinating the response to any identified blockers, regressions, upgrade failures, or failing CI jobs

• Develop features and bug fixes in Kubernetes(upstream) and OpenShift (downstream) within an agile team and as part of a global development organization.

• Develop, maintain, and monitor tests and onboard automated tests into a continuous integration workflow as much as possible

• Develop onboarding and training for new team members

• Mentor team members

What you will bring:

• 6+ years of experience in software engineering and/or quality engineering

• Outstanding debugging, troubleshooting, and analytical skills

• Experience developing code at scale on complex source control structures (Preferably with Golang)

• Demonstrated patience and execution when working on detailed tasks

• Ability to collaborate and communicate effectively with a global team

• Multi-tasking skills and ability to deliver consistently under tight deadlines

• Bachelor's degree in computer science or a related engineering field, or relevant professional experience

• Fluent written and verbal communication skills in English

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About Red Hat
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