On average it takes 5 minutes to apply for this role.

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. 
 
Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”,  or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! 
 

Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by..

Department: IT

Reporting to: IT Manager

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain are constantly expanding and evolving.

Who we’re looking for *

We are looking for a dynamic and Detail-oriented IT Service Desk Analyst to provide technical support to end-users while managing IT hardware inventory. This role ensures smooth IT operations and efficient stock management, ensuring that IT equipment and assets are properly tracked, maintained and available when needed.

Why we need you *

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

 having a dedicated resource who understands both IT infrastructure and product specifications ensures compliance with industry standards, such as SOX, while maintaining data integrity and security. This synergy between the two areas enhances collaboration, drives innovation, and supports the organization’s overall goals.

What you’ll be doing

As part of your role, your responsibilities will include:

• Provide first-line Technical Support
  • Support of Hardware and Software Support
  • Support of Network related issues in office
• Respond to and resolve IT support tickets
  • Support Via Phone, Email and in-person
  • Escalate complex technical issues to appropriate teams
• Document issues, Solutions, and best Practices
  • Update IT Knowledge base
  • Ensure IT security compliance (ISO/SOX)
  • Follow the JML process for all users
• Manage IT asset inventory
  • Ensuring accurate tracking of all IT Equipment and accessories
  • Monitor stock levels and or IT supplies as needed
  • Receive, inspect and Log new IT equipment

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table *

The necessary skills that we require for this role include:

• Education: Diploma/Degree in IT , Computer science or related Fields, A+, N+ , AZ-900 or MS-900
• Experience: 3 – 5 Years in IT support role
• Technical Skills: Knowledge of Windows, MacOS, Microsoft Azure, Intune and common enterprise Applications, Basic Networking and troubleshooting skills, Experience with IT asset management tools and ticketing systems.
• Soft Skills: Strong Problem-Solving and analytical abilities, Excellent communication and customer service skills, Ability to multitask and prioritize in a fast-paced environment.

Desirable skills you’ve got up your sleeve *

It would be great if you also have some of the following skills:

• Experience with Reporting and Trend Analysis.
• Experience with Video Conferencing Units (e.g. Polycom, Logitech).
• ITIL certified.
• Experience with Intune.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Health Insurance.
• Life Assurance & Income Protection
• Pension Scheme

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on!

Should you not hear from us within 2 weeks, please assume your application has not been successful.