Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. You can also take advantage of the tuition reimbursement to obtain your Master’s Degree.      

A caregiver in this position works days 7:00 a.m. – 3:30 p.m. weekend and holiday rotation requirements.

Please note that the first 2 weeks will be designated towards EPIC training. The training is on-site Monday-Friday 8:00 am-4:30 pm

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register   

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year  

• Basic PC software application knowledge and ability to use multiple data systems 
• Ability to work confidently and efficiently in an emergency department setting

Preferred qualifications for the ideal future caregiver include:

• Experience in healthcare, billing and coding
• Insurance experience