At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

Provides aid and support for local technical departments when needed, helping with engineering, construction and maintenance within assigned systems or system areas.

• Provides guidance and direction for headend operations.

• Ensures local technical system staff has the information and direction required for successful launch and support of new technical projects and initiatives and with new build activity.

• Leads efforts associated with Oracle projects, ROs and other required tasks in support of capital projects.

• Coaches system technicians on the use of network performance monitoring and surveillance tools – for maintenance, troubleshooting and to ensure integrity of video, data and voice networks.

• Monitors system CMTS utilization and performance – helping plan and implement work required to keep within established CMTS specifications.

• Oversees physical plant maintenance and works with local staff to ensure workforce

optimization.

Typical years of experience

5+ years of experience

Minimum Education and Certification

BA/BS Degree

Other Qualifications

• Associate and/or professional

level network certification

• Leads efforts associated with

head-end testing and monitors

systems to ensure ongoing

regulatory compliance.

Strong knowledge of:

o Headend power, grounding

HVAC systems

o Headend signal management,

RF and Optical Distribution

and test platform / EAS

o HFC, RFoG, PON architectures,

design, construction and

activation

o HFC maintenance,

troubleshooting and system

  Core Competencies  

• Committed: Values each customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection 

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs 

• Advancement opportunities  

• Collaborative work environment  

• FREE Cable One services for associates who live in a serviceable area 

• Up to $75/mo. Stipend  

• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only) 

• Vehicle provided for daily work purposes, if residing within reasonable radius from office location 

We’re an Award-Winning Organization! 

• Forbes’ “America’s Best Midsized Employers” 2021-2023 

Our Commitment