OVERVIEW

The Online Enforcement Specialist supports our global brand protection efforts in the APAC region with a focus on marketplaces and websites. This role is responsible for identifying, escalating, and removing counterfeit listings, trademark abuse, and unauthorized use of brand assets across e-commerce platforms, independent websites, and social media channels. This position is well-suited for someone with experience in online enforcement, trust & safety, marketplace compliance, and high-volume content review. Candidates should bring strong attention to detail, sound judgment, and working knowledge of digital platforms, enforcement tools, and third-party monitoring partners. Prior experience with DMCA takedowns, counterfeit detection technologies, and vendor collaboration is highly valued. The role provides exposure to global IP enforcement workflows and cross-team collaboration with legal and brand protection teams—offering the opportunity to grow your career while driving real impact.

RESPONSIBILITIES

• Review and validate infringing product listings, accounts, and storefronts across online marketplaces, websites, and social media platforms.
• Prepare and submit DMCA takedowns and platform enforcement requests, ensuring timely follow-up through resolution.
• Identify and document repeat offenders, high-risk entities, and potential escalations.
• Serve as the day-to-day liaison with third-party monitoring and enforcement partners.
• Ensure partner activity aligns with brand protection protocols and enforcement priorities.
• Audit partner data for accuracy, completeness, and quality; summarize key trends, patterns, and risks.
• Collaborate with platform contacts to address persistent abuse and systemic trademark misuse.
• Maintain organized tracking systems for enforcement actions, flagged listings, and case outcomes.
• Partner with legal, brand, and compliance teams to align enforcement strategy with broader business goals.

QUALIFICATIONS

• 2–4 years of experience in brand protection, online enforcement, trust & safety, content moderation, or marketplace compliance.
• Direct familiarity with e-commerce and social platforms based in or targeting APAC regions (e.g. Tmall, Alibaba, JD.com, Tokopedia, etc.) and their reporting/takedown processes.
• Experience with DMCA takedowns, trademark enforcement workflows, and digital rights management.
• Strong pattern recognition skills and attention to detail in identifying counterfeit or abusive activity.
• Clear, concise communicator with the ability to escalate issues appropriately.
• Experience coordinating with third-party vendors, monitoring services, or internal enforcement teams.
• Knowledge of enforcement tools, counterfeit detection platforms, and IP monitoring technologies.
• Exposure to international platforms and multilingual enforcement environments.
• Currently based in Hong Kong or APAC.