Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Inbound / Outbound Queue Associate is responsible for entering service authorizations.

Performs non - medical research pertinent to the establishment, maintenance, and closure of open cases.

Provides support services to team members researching information, and assisting in problem solving.

Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.

Protects the confidentiality of member information, and adheres to company policies regarding confidentiality.

May assist in the research and resolution of claims payment issues.

Effective communication, telephonic, and organization skills.

Strong customer service skills to coordinate service delivery including attention to customers, providers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.

Computer literacy to navigate through internal / external computer systems, including Excel and Microsoft Word.

Required Qualifications

• Ability to type, problem solve, critically think, use basic office software, and communicate effectively
• Must be a resident of the State of Illinois with a valid Illinois driver's license

Preferred Qualifications

• Strong organizational skills
• Strong time management skills
• Ability to work independently

Education

• High School Degree/GED or equivalent experience

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/16/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.