At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Patient Access Coordinator
Location
Mayfield Hts
Facility
Hillcrest Hospital
Department
DDSI CIG-Digestive Disease Institute
Job Code
B16013
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. News & World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area, assign tasks, monitor performance of and assist in the training of Patient Service Representatives, screen candidates, recommend hires, conduct performance appraisals, recommend corrective counseling, make adjustments to caregivers’ schedules, resolve operational problems and develop, implement and oversee programs to improve appointment utilization.
The ideal future caregiver is someone who:
• Is a self-starter.
• Takes pride in their work.
• Is efficient and can handle a large volume of patients from a nine-physician practice.
• Acts in a professional, caring and helpful manner.
• Can multi-task while paying attention to details and staying organized.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Details
Responsibilities:
- Organizes and coordinates the activities and flow of work for the patient access area.
- Assigns tasks, monitors performance of and assists in training patient service representative.
- Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling.
- Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
- Coordinates activities and resolves operational problems.
- Makes adjustment in employees, patients and physicians schedules to respond to operational problems.
- Controls and audits the reconciliation of day sheets including adjusting statistics in the computer data bank.
- Produces reports as needed.
- Other duties as assigned.
Education:
- High School Diploma or GED.
Certifications:
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- Minimum two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis. OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.
- Associate Degree may substitute for one year of experience.
- Bachelor's Degree may substitute for the experience requirement.
Physical Requirements:
- Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities