Role:  Senior Account Manager 

Location:  London, England, United Kingdom (3 days a week from our London offices)

 

About the role: 

This is an exciting and challenging role for an experienced Senior Account Manager who will be joining our in-house studio team working with a global leader in the drinks industry across a portfolio of premium spirits, including their most premium whisky brands. The core role will focus on building great relationships with marketing professionals and managing a cross-departmental team of people to deliver return-on-investment for our clients.  

The person in this role will be responsible for leading digital and social projects from start to finish and ensuring each is delivered to a high quality and aligns with our clients’ brief and business objectives. Experience with digital platforms and paid social media is a must.  

At OLIVER, we build agency teams to work in-house in partnership with brands. This role will be sitting within the digital and social team we’ve created, working with a range of global-level clients and local markets around the world. We work within a hybrid set-up, which includes being present at the OLIVER office in Clerkenwell once a week, as well as the client’s award-winning office in Soho once a week.  

What you will be doing: 

• A deep understanding of the business; their needs, expectations and requirements in order to provide the best service and solution through close partnership with the client  
• Effective project management through the full lifecycle using project governance as directed by the client – escalating issues and proactively resolving problems, managing project resource and spend and making critical decisions   
• Have a great understanding of paid media on digital platforms including Meta, Snapchat and YouTube 
• Providing leadership to the cross-discipline agency teams working on your projects  
• Manage all day-to-day communications for projects you are working on – write status reports, contact reports, and ensure risk logs are thorough and up to date  
• Run account meetings and take responsibility for service levels and KPIs  
• Ensure proper performance tracking and reporting systems are in place to ensure programme can be tracked and measured according to the client’s needs 
• Be proactive and ready to roll up your sleeves to get stuck into all aspects of the work where required 
• Triage and improve the accuracy of client briefs, as well as effective briefing to creative teams 
• Delivering projects on time, on budget and to a high standard 
• Closely manage client revenue forecasts on a weekly basis and ensure target profitability achieved 

What you need to be great in this role: 

• You’ve led accounts in an integrated or digital agency with minimum three years’ experience, managed multiple client stakeholders and produced work you are proud of 
• A keen interest in digital marketing 
• Enjoy leading a project from start to finish smoothly, spotting potential risks and pitfalls along the way and problem solving to resolve them 
• Ability to achieve growth in budgets within accounts  
• Being able to handle challenging situations and respond appropriately 
• Used to building and developing a strong network of relationships across a variety of stakeholders internal and external, from marketing managers to creative teams 
• Be committed to high quality output and service with an eye for detail 
• Excellent interpersonal skills 
• Strong organisational skills  

Req ID: 12279
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