Customer Relationship Executive(Telemarketing)

Posted:
11/18/2024, 5:48:47 AM

Location(s):
Cupertino, California, United States ⋅ California, United States

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Develop relationships with target customers with the aim of driving referrals & constant visitation to MGM

  • Ensure relevant sales targets are met through the on-going contact with customers

  • Explain & deliver relevant offers, incentives and programs; confidently answering questions from guests

  • Upsell other relevant offers based upon scripted information

  • Contact in response to correspondence from customers (engaged via a digital channel) or to follow up initial sales contacts (for example off-property events)

  • Constantly adjust sales scripts to better target the needs and interests of specific individuals

Job Requirements:

  • One year sales experience preferred, possess a track record of excellent customer service, excellent understanding of the market & customers being served

  • Knowledge of Contact Centre & CRM Software beneficial

  • Possess the ability to perform under supervision during training

  • High School Graduate or above.  University Degree desirable

  • Proficient in Cantonese and Mandarin

  • Ability to work flexible hours including nights, weekends and holidays