Job Description:

We are seeking a Medical Assistant to become a part of the Flagship Health team! This position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can-do” attitude. Patient services are the key priority in this position requiring the MA to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

Responsibilities:

• Prepares for patient visits by reviewing and updating patient records prior to face-to-face encounter and or Virtual Visits otherwise known as Telehealth. This includes checking for updates of recent test results, lab results and correspondence.

• Maintains exam rooms according to protocols: Cleans rooms between patient exams to ensure patients' comfort and compliance with infection control standards; ensures all necessary supplies are stocked.

• Appropriately prepares patient for visit and always alerts physician / mid-level provider when patient is ready to be seen.

• Provides initial medical screening: Greets patients and directs to appropriate exam room. Takes weight, height, temp, blood pressure, and basic medical history; accurately documents in medical chart according to generally accepted medical standards.

• Assists physician or mid-level providers upon request during examination of patient and according to generally accepted medical standards.

• Utilizes time in a constructive and efficient manner by assisting in such duties as restocking rooms/shelves/trays, checking supplies and ensuring that all areas, exam rooms are clean and orderly.

​Qualifications:

• Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisor’s instructions, and for accurately documenting patients' medical information. Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.

• Beginner to intermediate computing and phone skills.

• Demonstrates flexibility in regard to job duties and assignments.

• Willingness to cross train within other departments within your scope of duties.

• Ability to multi-task and work effectively in a high-stress and fast-moving environment.

• Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.

• Working knowledge of “Universal Precautions,” always demonstrates professionalism.

• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.

• Bilingual English/Spanish and/or other languages strongly preferred.

• Valid Texas Driver’s License, insurance, and ability to travel as required to perform duties.

Education:

• High school Graduate (or GED) required.

• Current, valid Certification of Medical Assistant.

• Current, valid CPR certification.

Salary Range: