Technical Account Manager

Posted:
2/18/2025, 9:33:13 AM

Location(s):
San Francisco, California, United States ⋅ California, United States

Experience Level(s):
Mid Level

Field(s):
Sales & Account Management

Workplace Type:
On-site

Airbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data warehouses, lakes, AI applications and LLMs. With our approach we are finally solving the need for extensibility and control that every company needs with data.

So far, our customers, users, and ourselves have built over 10,000 connectors and have had 200,000+ companies install Airbyte. We've raised $181M from the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and we believe in product-led growth, where we build something awesome that all our users love.

We’re committed to providing as much context to our current employees and candidates. The Airbyte company handbook is open to all.

Airbyte is in-person in our Embarcadero office weekly. If you find this role exciting, we encourage you to apply even if you think you don’t meet all requirements

Opportunity

Airbyte’s Technical Account Managers play a crucial role by providing proactive technical guidance to ensure customers are able to realize the full value Airbyte can provide their organization. Technical Account Managers collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert and help customers speed deployments and accelerate return on investment and expansion.

Airbyte TAMs work on all products and partner with AEs, SEs, Support and Product to make the customer successful.

What You’ll Do:

Provide technical guidance on custom integrations, helping customers identify and mitigate risks in their technical approaches
Create strong technical customer relationships at all levels; advocate their needs
Consult on the Airbyte product to deliver customer outcomes: from onboarding to active deployments to ongoing checkins and as needed escalations
Own a book of business of key Mid Market customers
Support renewal activities by identifying customers at risk and working with sales team on mitigation plans
Create strong internal relationships and deliver feedback to engineering and product teams for future products and offerings.

What You’ll Need

3+ years of technology implementation, technical consulting or dedicated technical support
3+ years in a customer-facing technical role, preferably with a SaaS B2B company
Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
Excellent communication and interpersonal skills, with the ability to effectively liaise with both technical and non-technical stakeholders
Working knowledge of Kubernetes, Terraform, and other DevOps automation tools.
Ability to write and maintain code in at least one modern scripting language (e.g., Python, Node.js, Bash).
Sales Engineering experience a plus
Technical writing experience a plus

Location

San Francisco Office

Salary

For this job- $125k-$145k + Variable + a generous equity package, and benefits listed below for the US Market.

We Provide

The benefits listed below are for US-based employees.

Relocation - should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.
Unlimited Paid Time Off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
Parental leave (for new parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
Sponsored Travel - Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.
Open book policy - we will pay for books you purchase for your professional and career development.
Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company.
Competitive benefits package for US-based employees, including:
- Blue Shield or Kaiser Medical Insurance
  - Airbyte covers 100% for both employees and dependents
- Dental (including child & adult ortho) & Vision Insurance
  - Airbyte covers 100% for both employees and dependents
- Life and AD&D Insurance
  - Airbyte covers 100% for employees
- Short-term Disability Insurance
  - Airbyte covers 100% for employees
- Long-term Disability Insurance
  - Airbyte covers 100% for employees
Healthcare insurance stipend for those outside the US whose countries do not provide it for free.
401k for US-based employees.
FSA (flexible spending account)
Work Visas We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.

Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.

Airbyte

Website: https://airbyte.com/

Headquarter Location: San Francisco, California, United States

Employee Count: 101-250

Year Founded: 2020

IPO Status: Private

Last Funding Type: Series B

Industries: Analytics ⋅ Data Integration ⋅ Open Source ⋅ Productivity Tools

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