As a Senior Analyst, the team member is expected to:

KEY RESPONSIBLITIES:

• Responsible for customer support during E2E customer journey
• Perform initial review of travel plan and trigger required workflows
• Proactively unblock issues through early identification and connecting with relevant stakeholders
• Generate cost estimate utilizing ACE tool and manage approvals and request net pay calculations as required
• Actively manage the progress of cases and engage with relevant SMEs to ensure the case is progressed in a timely manner
• Act as main POC to traveler, providing support and answering questions as required
• First point of escalation for all issues associated with the travelers case
• Liaise with other colleagues and market unit leads as required to resolve issues
• Hold briefing call with the traveler to provide guidance, answer questions and communicate provisions
• Trigger 3rd party services as required
• Engage with other business functions as required to progress cases and support employees including but not limited to HR, Payroll and Finance
• Communicate change of traveler circumstances to other stakeholders as required
• Be the MSL for all individuals traveling under project (potentially cross-MU) to provide project main POC and status reporting.
• Work with projects as assigned by DL MU Lead to provide upfront guidance in advisory stage (using Mobility tools & connecting with other stakeholders).
• Support DL MU Lead and MU lead with case specific follow ups, escalations and audits

Work setup: Hybrid 
Work schedule: Mon – Fri (9am - 6pm)
Location: CG2 Mandaluyong City 

Must Have:

• College graduate / Bachelor’s Degree
• At least 4 years experience as an individual contributor in global mobility, handling Inbound PH visa, immigration and destination services.
• Workload Management experience
• MS Office (Presentation experience: PPT; Basic Knowledge in Ms Excel - Data Management)
• Good communication Skills
• Customer-centric

Good to Have:

• Foreign services
• Reporting/Analytics
• Knowledgeable in Pivot (Excel)
• Project Management
• Stakeholder Management
• Tools exposure – Snow
• Travel Agency background (Visa & Immigration)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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