Based at Accenture’s Downtown Calgary office, and reporting to the Location Lead, the Office Operations and Hospitality Coordinator will be responsible for providing a distinctive and personalized experience for all Accenture people, clients, and visitors. This role involves meeting and event planning, logistics coordination, and maintaining workspace and service support solutions through internal systems & software, while consistently leveraging Accenture's business and technology strategies.

The successful candidate will coordinate all aspects of workplace operations through a hospitality lens, offering continuous white glove service, while creating an exceptional workplace experience within a global industry-leading corporation, at a fast-paced, high-volume office.

Key Responsibilities: 

• Act as a true face of the firm, creating an unparalleled experience for every guest that walks through the door

• Leverage emerging technologies to efficiently and creatively enhance the in-office experience for all team members and guests

• Work as a partner with location lead, team lead; hospitality, EA, and local technology teams, as well as offshore teams

• Direct all areas of office services, while ensuring tasks and objectives are accomplished in a timely manner, with the highest level of quality

• Independently complete a wide range of customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management, and other location services.

• Develop and lead the event planning process in coordination with location services team, while consistently maintaining organized and detailed records of event logistics, for reporting and effective execution within required time frames

• Works directly with assigned client groups to provide pre-planning services; including making initial contact, pre-event walkthroughs, review of details and deliverables

• Navigate and utilize our internal reservation system (Places), calendars, and all Microsoft Office functions to meet the needs of our office customers

• Monitor events and in office activities to ensure satisfaction of guests and resolution of any issues that arise

• Support life safety efforts including badge access, audit reports, and general access control administration.

• Support all health and safety initiatives as required

• Lead daily standup meetings to review upcoming programs and activities

• Develop and maintain relationships with clients, community leaders, and company executives as well as their EA’s

• Develop and execute innovative projects that enhance the workplace experience for all employees and visitors

A professional at this position within Accenture has the following mindset:

• Seeks to analyze, understand, and solve problems.

• Proven ability to thrive in high-pressure environments while maintaining composure and delivering exceptional results.

• Consistently demonstrate a collaborative and business-oriented mindset

• A proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.

• Consistently displays an ownership mentality, with an ongoing desire to continue to learn and grow

This role will be located at the Accenture Calgary Brookfield office; and may also be required to coordinate activities for one or more other locations in the region.

Basic Qualifications

• 3+ years’ experience in a hospitality and/or progressive administration role

• 2+ years Appropriate technical skills (MS Office Suite Intermediate level and demonstration of ability to learn new platforms/technologies)

• The ability to bend, lift, and move up to 20lbs. 25-50% of the role will require walking and standing.

Job Qualifications

• Event management experience considered a strong asset

• Strong leadership and communication skills

• Knowledgeable of food & beverage industry trends, catering operations, and local venues

• Strong technical skills and advanced proficiency with Microsoft Office systems

• Comfortable with a highly visible customer facing role

• Exhibits strong critical thinking and proactive problem-solving skills

• Proven ability to work independently and as a team member

• Excellent organizational, multi—tasking and time management skills

• Highly responsive, flexible and adaptable

• High level of professionalism

• Seeks out challenges and opportunities to grow

• Proven ability to thrive in high-pressure environments while maintaining composure and delivering exceptional results.

• Consistently demonstrate a collaborative and business-oriented mindset

• Ability to work with highly confidential material and maintain confidentiality

• Role is 100% onsite

• Other duties as assigned

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.