Customer Service Team Lead - Industrial Supply

Posted:
11/15/2024, 1:44:57 AM

Location(s):
Texas, United States ⋅ Houston, Texas, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

GHX Industrial, a SunSource company, is a growing, dynamic organization with roots traced back to 1937. GHX today is a highly recognized value-added distributor and fabricator of industrial gaskets and hoses with offices nationwide. GHX’s customer base consists of large refining and petrochemical customers, upstream oil and gas service and supply companies, OEMs, and mineral and mining enterprises. http://www.ghxinc.com

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet.  The Industrial Inside Sales/Customer Service Representative II will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

In addition, a Customer Service Representative II will lead fellow CSR’s in his/her group. Managing the workflow and delegating tasks. A CSR II will be responsible for pricing/margin review and approvals along with providing guidance and training to CSRs in the group.  

We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov).  WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.  Sun-Source | Privacy Policy

SunSource

Website: http://www.sun-source.com/

Headquarter Location: Addison, Illinois, United States

Employee Count: 501-1000

Year Founded: 1929

IPO Status: Private

Industries: Energy ⋅ Industrial ⋅ Machinery Manufacturing ⋅ Productivity Tools ⋅ Renewable Energy ⋅ Solar ⋅ Supply Chain Management