• Remote Opportunity!

• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

• Assisting with the implementation of new processes and procedures.

• Identifying ways to improve customer experiences.

• Interacting with customers and vendors, answering questions, and resolving issues.

• Tracking and reporting on operational performance.

• Maintaining policy and procedure documents.

• Provide secondary Tier 1 LocateSmarter support for clients

• Fielding general inquiry phone calls to LocateSmarter 800 number.

• Monitor and respond to client inquires through the LocateSmarter application

• Responding directly to client inquiries.

• Monitor system performance and provide operational client support as needed.

• Manage client support communication during evenings and weekends as needed

• Make crucial technical support decisions based on individual client expectations.

• Facilitate process for on boarding a new client including but not limited to:

• Verifying client’s business is legitimate through a defined standard operating procedure.

• Facilitate vendor compliance, client contract, NDA and SOW documents.

• Use product knowledge to help clients make decisions regarding technical and business processes.

• Execute and manage client security and compliance questionnaires.

• Provide implementation support including site use and file mapping; provide training as needed.

• Assist and/or execute client product testing.  This may include attending client calls to learn business case requirements, inform or recommend product solutions, setup client test and provide test analysis.

• Review client credentialing process to ensure completeness.

• Manage client contracts across all products for awareness of terms and renewals, price changes, billing cycles, etc.

• Provide Account Support for existing clients that don’t fall under the sales upsell/cross sell opportunities.

• Help prioritize development efforts that support operations processes.

• Develop and implement process improvement initiatives.

• Maintain standard operational reports including, but not limited to vendor data, client revenue, invoice aging and sales commission reporting.

• Reconcile and process monthly client billing statements and vendor invoices.

• Complete special projects as needed.

• Facilitate cross-functional processes to direct client or vendor issues to the appropriate area.

• Identify client’s root needs and act to resolve, if within scope of Tier 1 capabilities. 

• Responsible for performing daily office tasks such as filing, recording, maintaining, records, copying, posting, and other similar duties, using a computer terminal, typewriter, and other word processors.

• System and client support that includes a weekly rotation of off-hour support - approximately every 6 weeks.

• The Company reserves the right to change or assign other duties to this position as appropriate.

• Must be able to perform the essential job duties of the position.  Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• Bachelor's degree preferred

• 2+ years of experience as an operations specialist or in a similar role

• Previous customer support experience required

• Excellent written and verbal communication skills

• Excellent analytical and problem-solving skills preferred

• Exceptional organizational and people management skills

• Project management and leadership experience

• Ability to analyze and improve operational processes

• Detail-oriented

• Ability to identify and communicate complex business and use case scenarios, recommendations, and solutions

• Experience working in a team-oriented, collaborative environment

The pay range for this position is $43,000-$55,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state, and local laws. 

Background check and drug testing required.