We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

re you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

To perform a variety of projects and initiatives that will help capture key business risks and address systemic and thematic issues across the different functions in the Global Investments Operations group. This includes timely and accurate data gathering, research, data analytics, testing and coordination with various leaders and SMEs from other teams to identify the root causes and be able to work partner with operations, technology and business stakeholders for resolution, execution and post-implementation support and controls.  Part of the team’s tasks is to manage all relevant controls and governance reporting via PowerBI or other relevant reporting / dashboard platforms, Key Risk Indicators (KRIs) and to help facilitate new business controls, market, or regulatory requirements.

Key Responsibilities:

• Ensure the completion of team’s daily business deliverables and adherence to agreed Service Level Agreement and Schedule of Services.
• Diligently work with Investment Operations and other internal/external teams on process and production updates and issues relevant to completion of tasks at hand.
• Responsible for reviewing Cash and Position exceptions as part of the Recon Governance model.
• Deliver and/or quality check simple to complex data-structured dashboards. Be able to train team members in building business dashboards.
• Lead operational process improvements, recommend, and initiate tactical solutions/initiatives and actively participate on projects such as system transitions (UAT), process transformations etc.
• Aid in the successful delivery of compliance, audit, and regulatory facilitated requirements.
• Aid in the technical capability development of the team.  To ensure procedures are updated and lead the annual procedure exercise.
• Aid in the preparation of Management Information reports such as data gathering, data cleansing.
• Remain updated with relevant industry development and market-specific best practices.
• Act as back-up Subject Matter Expert as required, participate in a regular program of industry-specific training and interdepartmental cross-training to ensure continuity of service and capability development.

Qualifications:

• Bachelor’s degree in business administration, Accounting, Finance, Economics or any related course.
• With at least five years related work experience.
• CISI certifications, CPA/CFA designation is an advantage.
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on mid-shift schedule that may be adjusted during exceptional business need

Skills to hire/Nice to Haves:

• Project Management and Operational Excellence training/certification such as PMO, Agile-SCRUM, and Six Sigma an advantage.
• Operational experience in functions related to Investments / Market Operations such as reconciliations, asset servicing, settlements, onboarding, and static.
• At least intermediate knowledge of different investment products is required.
• Intermediate to Advanced MS Office skills
• Track record of continuous improvement projects leveraging Power Platform is an advantage
• Experience delivering automation projects in collaboration with Robotics and Machine Learning Technology teams is an advantage
• Knowledge of third-party financial data platforms eg. OMGEO, Bloomberg is an advantage

Required Competencies:

• Has in-depth knowledge of the Investments / Markets Operations business and the different functions in the trade lifecycle. 
• Basic knowledge of related Disciplines and be able to assist team members with less experience.
• Keen attention to details and with a strong analytical ability and capability to resolve complex problems and takes perspectives on existing solutions.
• Excellent verbal and written communication and interpersonal skills.
• Flexible and agile – quick to pick-up on tight deadlines and changes in requirements.
• Strong Risk and Controls acumen – attention to quality, able to perform investigation and root cause analysis on operational incidents and assist with internal and external audit and key controls activities.
• Can lead projects or project steps within a broader project, contributes to process improvements.
• Effective Facilitation and Presentation skills.
• Ability to perform quality check / controls and administer technical coaching for performance as needed.
• Client focused and ability to work on prioritizing responsibilities.
• Highly trainable and ability to work independently with minimal guidance and supervision.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].