Provides clinical support to health care professionals to ensure the delivery of quality health care services.

Practice Overview

We are family and internal medicine.  We are set up in 4 PODS; 22 medical assistants, which includes 3 MA floats, 2 SR MA, and a Care Team Lead.  Our building is like a one stop shop for patients as we have Lab, X-ray and PT on in addition to the specialties that house our space.

Office Culture

We are a big family here and this is a busy office that has a lot going on all at one time.  Staff here need to be open to change as it happens quite often; whether it’s a companywide or just within our office. The Medical Assistant position in our office does direct patient care; they assist with small procedures, chart prep, rooming, point of care responsibilities, prior authorizations, closing gaps in care, administering immunizations, scanning, filling out and preparing forms, calling patients to be proactive on their appts, calling their no shows, performing EKGs.  We are looking for MA’s that are flexible, meaning they stay until their last patient is checked out for the day, and at times that can run past their scheduled shift. We need someone that can work in fast paced environment and deal with different personalities.

Essential Functions

• Facilitates efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
• Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of electronic health record in basket.
• Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate department/unit personnel.
• Greets and communicates with patients and significant others in a manner consistent with caring and respect. Communicates, collaborates, and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data, reporting patient data and patient needs as directed. Documents care consistent with documentation guidelines, and patient chargeable items/services according to standards.
• Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.

Qualifications

• High School Diploma or equivalent Required
• Successful completion of a competency-based orientation program Required
• 1 year of relevant experience working in a physician practice or healthcare setting Preferred

• One of the following Required within 120 Days
• AAMA Certified Medical Assistant (CMA)
• AMT Registered Medical Assistant (RMA)
• NHA Certified Medical Assistant (CCMA)
• NCCT Certified Medical Assistant (NCMA)
• NAHP Certified Medical Assistant (NRCMA)

• AHA or ARC Basic Life Support (BLS) Certification Required within 120 Days