Job Description Summary

The Service Director will demonstrate accountability for People, Customer, functional, business, and company objectives. In this role you will integrate and drive processes that meet business and customer needs across the organization, manage complex issues, be involved in short- and long-term planning and execution and contribute to the overall business strategy. Also lead and overseeing all aspects of Kuwait Technology Center’s (KTC) business operations, financial performance, strategic initiatives, ensures regulatory compliance and supports GEV businesses across the region.

Job Description

As the Service Director, you will:

• Play a key role with developing CPMs, extended team members and support their Growth & Development

• Be responsible for hiring, training and development, mentoring, salary planning, performance and

• Career assessment, and disciplinary actions as required, for assigned direct reports

• Mentoring and coaching team members and helping build talent pipeline

• Motivate the team through team engagement initiatives and improve team dynamics

• Customer Issue Resolution rigor through Site Action Tracker across the portfolio or equivalent process

• Actively seek Customer Experience feedback (CXI+) and implement necessary action to improve customer experience

• Be responsible for providing oversight for all contractual and transactional customers in your portfolio

• Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the Gas Power Services business including parts, repairs, field services and performance services for the customers in your portfolio

• Ensure business goals for Orders, Revenue, Margin and Cash are met, in line with GEV operating plans.

• Responsible for Budget Planning in partnership with extended team

• Implement DMC (Daily Management Call) rhythm

• Drive operational excellence and rigor on SQDC (Safety, Quality, Delivery and Cost)

• Working with cross functional team to improve outages planning and execution

• Implement KPI Bowler and drive excellence

• Leverage key productivity tools in Lean and Quality to deliver process excellence

• Parter with Sales team and play a key role to develop the long-term growth strategy for your customers, both transactional and contractual

• Improve customer relationships by improved execution and develop deep ties within customer's organization to secure business across the portfolio

• Stay current on the customer’s business, related industry trends and practices, market conditions and competitors to provide valuable insights to the customer and GEV teams.

• Leverage standard work, operational data, and metrics to monitor the health of the plants, alignment with GEV priorities, and overall growth and profitability of the account.

• Own margin review input / output, integrated outage forecasting, and 5Quarter process jointly

• with Risk, Sales, Commercial Operations, and Marketing teams as appropriate

• Review / validate Outage Tracker, Division of Responsibility (DOR) compliance, and FSP inputs

• Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for PS

• Financials

• Understand trends and drivers, and effectively communicate risks, opportunities, changes, and

• key gap closure activities

• Own and drive a cash target (including inventory) and resolve key past due or collection issues

• Kuwait Business Leadership & Stakeholder Management

• Position KTC as the central office for GEV operations in Kuwait.

• Build and maintain strong relationships with key government entities (e.g., KDIPA, PAI) to ensure full regulatory compliance.

• Financial Management & Revenue Optimization

• Collaborate with regional Tax, Operations, and Finance teams to develop and implement compliant business strategies.

• Lead agreements with Kuwaiti authorities and initiate/manage agency agreements to diversify revenue channels.

• Training & Capability Development

• Lead Engineering & Laboratory Enhancement

• Oversee upgrades to engineering and laboratory capabilities, including the introduction of new in-house testing facilities and assets.

Required Qualifications

• Bachelor’s degree or diploma in engineering or related fields

• Minimum of 7 years of Operations and/or Business experience in power plants and/or energy sector

• Minimum of 3 years of management experience with direct reports

• Experience in dealing with Kuwait local authorities

• Strong knowledge of the Kuwaiti regulatory environment and effective stakeholder management

• Experience working in a matrixed, multinational environment

• Fluency in English & Arabic

Desired Characteristics

• Profit & Loss (P&L) leadership experience, which includes short and long-term business planning

• Gas Power Services & Contractual Services Experience

• Ability to communicate effectively at all levels of the customer’s and GE’s organizations

• Experience in developing and maintaining customer relationships

• Contract negotiations experience

• Strong quality background

• Black Belt Certified, or equivalent quality certification will be an added advantage

• Strong leadership / influence and business / commercial skills

• Team leader in dynamic, energetic and proactive

Additional Information