FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

The Customer Service Analyst is responsible for delivering exceptional service to customers, addressing inquiries, resolving issues, and providing support relevant to AIA PH products and services -- billing and collections, policy change requests, money out transactions, claims, and other policy-related concerns.

Customer Interaction: The Customer Service Analyst handles inquiries/requests/feedback from customers over the counter and via email.

First Transaction Resolution: The Customer Service Analyst listens attentively to the customer's concerns and resolves them efficiently and effectively.

Product and Process Knowledge: The Customer Service Analyst maintains a comprehensive knowledge of AIA PH products, tools/systems, and processes to accurately assist customer with their needs.

Documentation and Reporting: The Customer Service Analyst records in detail the customer interactions and concerns in the CRM system/s.

Sales Support: The Customer Service Analyst assists in promoting AIA PH products and proactively do lead referrals to agency when the opportunity arises.

Follow Through: The Customer Service Analyst ensures referred customer issues are resolved within turnaround time. Checks in with customers to confirm resolution of cases/concerns.

Collaboration: The Customer Service Analyst works closely and harmoniously with other business units to facilitate a seamless customer experience.

Training and Development: The Customer Service Analyst equips himself/herself with all the needed product knowledge and skills by participating in all training sessions to enhanced customer service skills and knowledge.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.