JOB SUMMARY

Virtual Sales Executives deliver marketing generated sales presentations over the computer using screen-sharing technology that contributes to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).

CANDIDATE PROFILE

Education and Experience Required:

• High school diploma or GED
• Private Office in the home for work and computer equipment
• Proficiency in English
• Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Team.
• Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law

Preferred:

• Two years plus related face to face timeshare sales experience
• Experience in virtual sales methodology

Successful Candidates Will Be Willing To:

• Work remotely from home
• Work weekends and holidays as required by business needs

JOB SPECIFIC TASKS

Building and Maintaining Customer Base

• Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from owners.
• Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

Giving Sales Presentations

• Follow and adhere to the Consultative Sales Process when presenting to owners and potential owners.
• Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
• Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
• Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
• Practice and continue to develop and improve sales script and presentation.
• Ensure clear understanding of finance options and present as an approach to ownership.
• Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.