Description

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

The Opportunity

We are seeking a Compliance Analyst for the Legal and Compliance department.  The person in this role will support the compliance team and participate in logging, analyzing, and responding to complaint and inquiry requests from policyholders, state departments of insurance as well as internal customers.  These complaint and inquiry requests relate to a wide variety of compliance related issues, and may include customer service, marketing & sales, claims and fraud issues as well as reporting requests for market conduct related items.

Job Responsibilities

• Participates with complaint responses.
• Supports the administration of Compliance programs and in ensuring compliance the laws, regulations, and rules of federal, state, and self-regulatory organizations.
• Participates in administering and enforcing company compliance guidelines.
• Participates in receiving, analyzing, interpreting, and responding to regulatory matters and/or inquiries from the various state departments of insurance, federal agencies, self-regulatory organizations, industry associations, and/or internal and external customers. Refers more complex matters to appropriate staff, as needed.
• Demonstrates working knowledge of the organization, regulatory agencies, and current trends in ensuring compliance.
• Participates in the reporting of any non-compliance or suspected fraudulent acts.
• Performs other duties as assigned.

Minimum Qualifications

• Associate’s degree or equivalent experience required.
• 2 to 4 years of insurance/securities related experience.
• May have made progress toward an Associate Insurance Regulatory Compliance (AIRC) designation.

Ideal Qualifications

• Ability to research pertinent details of a case to determine the validity of an allegation.
• Communication skills to explain case resolution to customers and state insurance departments.
• Capability to develop working relationships with business unit experts within the company.

What to Expect

• Focused one-on-one meetings with your manager
• Ongoing opportunities for development and learning
• Working in a fast-paced environment with available flexible work schedules
• A place to grow your career in a culture that inspires, rewards and develops employees
• Small company feel with a focus on meeting customer’s needs today and also well into the future

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Why Join Us.

MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.

At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.  Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.  For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..