As a UX Researcher 2, you will lead high-impact research initiatives that shape the future of our Dynamic Decision Platform products. This role is ideal for a strategic, data-driven researcher who thrives on uncovering deep user insights through a blend of qualitative and quantitative methods. You will drive research strategy, influence product decisions, and ensure our solutions are grounded in real user needs.

You will collaborate closely with cross-functional teams—Product, UX Design, Engineering, and Sales—to embed a culture of evidence-based decision-making. Your work will directly inform roadmap priorities, feature development, and customer engagement strategies

Key Responsibilities

Customer Insight & Behavioral Analytics

• Lead end-to-end research initiatives using a range of methods including user interviews, usability testing, surveys, and quantitative studies.
• Analyze behavioral data across sources such as:
  • Gathering insights from customer recordings (e.g., Dovetail)
  • Clickstream and navigation flows
  • Product usage and volume trends (Snowflake, Search Logs)
  • Behavioral analytics platforms (e.g., Pendo, Google Analytics)
• Synthesize qualitative and quantitative data to uncover actionable insights and influence product direction.
• Apply strategic frameworks like Jobs to Be Done, Customer Journey Mapping, Mental Models, etc to structure insights for executive and cross-functional stakeholders.
• Identify opportunities for improved product instrumentation to enhance measurement and understanding of user behavior.

Customer Engagement & Feedback Loops

• Lead structured engagement within the ThreatMetrix Community Forum to collect qualitative feedback, test hypotheses, and validate early-stage concepts.
• Surface emerging friction points, usability issues, and unmet needs through community and customer feedback analysis.
• Leverage forums as a scalable feedback channel to inform roadmap priorities and post-launch evaluation.

Strategic Collaboration & Communication

• Partner with Product Managers, UX Designers, Engineers, and Sales to ensure research insights directly shape feature development and roadmap planning.
• Facilitate ideation, prioritization, and insight-to-action workshops with cross-functional teams.
• Deliver clear, compelling communications of research findings through executive briefs, team updates, and design artifacts.

Competitive & Market Intelligence

• Conduct competitive benchmarking and usability evaluations of peer platforms to identify gaps and opportunities for differentiation.
• Monitor industry trends in digital identity and fraud prevention to inform research priorities and product positioning.

Research Operations & Governance

• Independently manage participant recruitment, scheduling, and incentive fulfillment across studies.
• Ensure compliance with data privacy regulations and internal research governance standards.
• Promote operational efficiency by evolving best practices for scalable, high-impact research execution.

Qualifications

• Education: Bachelor's degree (required). Preferred fields: Human Factors
• Experience: 4–6 years of hands-on UX research experience, ideally in SaaS or B2B enterprise tools.
• Strong familiarity with behavioral analytics and data tools (e.g., Pendo, Dovetail, GA, Power BI, SQL) is highly desirable.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.