We are looking for a highly motivated Continuous Improvement Senior Analyst to join our team. The ideal candidate will have a strong background in process improvement methodologies and a passion for driving operational excellence. As a Continuous Improvement Senior Analyst, you will be responsible for identifying areas of improvement, developing strategies to enhance efficiency, and implementing solutions that lead to measurable improvements in performance. You will work closely with cross-functional teams to analyze current processes, identify bottlenecks, and recommend changes that align with our organizational goals. Your role will involve conducting data analysis, facilitating workshops, and providing training to ensure that all team members are equipped with the necessary skills to sustain improvements. You will also be responsible for tracking the progress of improvement initiatives and reporting on their impact. The successful candidate will possess excellent analytical skills, strong communication abilities, and a proactive approach to problem-solving. If you are passionate about continuous improvement and have a track record of driving positive change, we would love to hear from you.

Position Responsibilities:

• Identify areas for process improvement and develop strategies to enhance efficiency.

• Conduct data analysis to identify trends and areas of opportunity.

• Facilitate workshops and training sessions to promote continuous improvement methodologies.

• Collaborate with cross-functional teams to implement improvement initiatives.

• Monitor and track the progress of improvement projects.

• Develop and maintain documentation for process improvements.

• Ensure that improvement initiatives align with organizational goals.

• Conduct root cause analysis to identify and address underlying issues.

• Develop and implement performance metrics to measure the success of improvement initiatives.

• Stay up-to-date with industry best practices and emerging trends in continuous improvement.

• Foster a culture of continuous improvement within the organization.

• Identify and mitigate risks associated with process changes.

• Evaluate the effectiveness of implemented changes and make adjustments as necessary.

• Lead and participate in cross-functional improvement teams.

• Ensure compliance with relevant regulations and standards.

Required Qualifications:

• Bachelor's degree in Business, Engineering, or a related field.

• Minimum of 2 years of experience in a continuous improvement role.

• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or Kaizen.

• Proficiency in Microsoft Office Suite and process mapping tools.

• Certification in Lean, Six Sigma, or a related discipline is preferred.

Minimum Skills to Hire/ Nice to Haves:

• Excellent analytical and problem-solving skills.

• Proven ability to lead and facilitate process design and improvement workshops

• Strong communication and interpersonal skills.

• Ability to work effectively with cross-functional teams.

• Experience with data analysis and performance metrics.

• Ability to manage multiple projects simultaneously.

• Strong organizational and time management skills.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Proactive and self-motivated with a strong sense of initiative.

• Knowledge of project management principles and practices.

• Ability to influence and drive change at all levels of the organization.

• Strong presentation skills and the ability to communicate complex concepts clearly.

• Commitment to continuous learning and professional development.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are

more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$60,000.00 CAD - $100,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.