By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Business Execution Chief of Staff is a key role supporting the delivery of Markets Operations objectives through the management of people strategy, location strategy, training and development, reporting, risk governance and fiscal management. The Chief of Staff works closely with the Global Heads of Operations and with Business Partners to maintain an optimal workforce model and effective management of key business drivers across Markets Operations to enable execution versus strategic goals.

What you will do

• Develop a broad and detailed understanding of the organisation's landscape, culture, processes, and Technology.

• Preparing, analysing, contextualising, and maintaining metrics for measuring success, opportunities for improvement, management reporting and escalation.

• Develop an understanding of the annual financial plan, allocations processes and budget planning.

• Managing various critical deliverables, across numerous stakeholders, in a pressurised environment.

• Preparation of materials for senior management steering committees, including tracking and remediation of resulting actions.

• Develop, implement, and maintain a best-in-class training and development strategy with supporting tools where required.

• Reviewing opportunities in location strategy for optimal footprint to help service our clients.

• Analysis of progress against people and attrition objectives - communicating key risks, defining mitigation strategies, forecasting trends, and helping to oversee to resolution to ensure alignment of business goals.

• Engagement with key stakeholders across Operations, Technology, HR, and the Business.

• Championing diversity and inclusion to create a working environment which allows our People to thrive and excel.

• Effective people-management skills to provide direction, feedback, support, and encouragement for career development.

What we will need from you

• Extensive relevant experience in a similar role, preferably in the financial services industry.

• Experience in effectively managing a team and critical deliverables

• Collaborative, agile and proactive; a leader who can positively and productively add impact.

• Self-reliant, good analytical person, results oriented with diligence.

• Strong risk management, regulatory and control mindset.

• Ability to establish and build trust with professionals throughout the business as a leader, adviser, and business partner to the organisation with a clear client orientation.

• Strong, influential communicator who is articulate and concise and comfortable interacting with senior management across multiple stakeholders.

• Provides evaluative judgement based on analysis of information in complicated, unique, and dynamic situations; draws on diverse range of internal and external sources.

• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.

• Ability to conceptualise aspects of the organisation's model and its future development.

What we can offer you

This a role that will offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (reviewed annually), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.

• A discretionary annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances.

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Exclusive discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.