When our values align, there's no limit to what we can achieve.
 
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Key Accountabilities:

• Work on the IT tickets raised by business related to the applications.
• Understanding the business functionality of the applications that are beign supported.
• Actively work with one or more functional areas within PAREXEL to align business process with systems and tools.
•  Provide technical support to Clinical Business Users.
•  Troubleshoot and resolve issues related to applications.
•  Collaborate with other IT Team members.
•  Document technical issues and solutions.
•  Provide on-call support as needed.
•  Provide excellent resolutions to all the Application issues.

Requirements 

•  Bachelor's degree in information technology, Computer Science, or a related field.
•  Minimum of 1-3 years of experience in IT support.
•  Excellent troubleshooting and problem-solving skills.
•  Strong communication and interpersonal skills.
•  Ability to work independently and as part of a team.
•  Strong organizational and time management skills.
•  Ability to manage multiple tasks and priorities.
•  Ability to work in a fast-paced and dynamic environment.
•  Strong attention to detail.
•  Willingness to provide on-call support.
•  Experience in SQL queries.