Workforce Management Reporting Analyst 

Team/Department: Customer Service

About The Role

As a Workforce Management Reporting Analyst in Customer Service you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

The Workforce Management Reporting Analyst will play a crucial role in helping build out and analyze a vast amount of data for Customer Service. They will analyze data sets, provide reporting, and formulate insights that will be actionable for the business.

What You'll Do

• Gather data, clean, analyze, filter, aggregate WFM and Operational reporting to drive improved effectiveness
• Work with the Customer Service WFM team to develop reporting and dashboards to enhance data visibility and drive actionable insights
• Automate and streamline reporting and data consolidation across multiple platforms
• Effectively communicating your insights and plans to cross-functional team members and leadership. 
• Work with BI Developers to make dashboards. 
• Assist Workforce Management team with activities such as scheduling, forecasting, real-time management

About You

• Minimum of 2 years of experience in data analysis, reporting development, business metrics, or a related field. 
• Bachelor’s degree is a plus. 
• Advanced subject matter knowledge in reporting, data, contact center and workforce management analysis. 
• Analytical, organizational, problem solving and critical thinking skills. 
• Advanced proficiency in Excel including creating spreadsheets, complex formulas, pivot tables, macros, etc.
• Proficiency in SQL or similar tool preferred
• Proficiency in utilizing BI reporting tools such as Tableau, MS Power BI, Looker etc preferred
• Completed end-to-end data analysis projects. 
• Mathematical and Statistical expertise to drive business decisions..