Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Application Packaging
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: The Application Packaging Engineer is responsible for designing, creating, testing, and deploying software packages across enterprise environments. This role ensures consistent and secure application delivery using tools like InstallShield, SCCM, Intune, and PowerShell. The engineer will collaborate with cross-functional teams, interact directly with customers, and maintain high standards of documentation and compliance. Strong communication skills and a proactive approach to troubleshooting and optimization are essential. ________________________________________ Roles & Responsibilities: Application Packaging & Lifecycle Management • Create and manage application packages using InstallShield, PowerShell App Deployment Toolkit, and other scripting tools. • Assess deployment strategies and select optimal methods based on infrastructure and technical constraints. • Conduct discovery calls with application owners and coordinate packaging requests. • Perform conflict detection, resolution, and integration testing. • Deploy packages for User Acceptance Testing (UAT) and release through change management processes. • Maintain SOPs, best practices, and documentation for packaging procedures. • Ensure compliance with version control and configuration standards. Deployment & Support • Deploy applications via SCCM and Intune to LAN and remote devices. • Provide L2/L3 support for packaging and deployment issues. • Troubleshoot failed deployments and proactively resolve incidents. • Monitor and report on deployment success and SLA adherence. • Support packaging for AVD environments and troubleshoot related issues. Collaboration & Optimization • Work directly with customers to understand infrastructure and requirements. • Collaborate with developers, software owners, and support teams to ensure “right first time” delivery. • Recommend and implement improved toolsets and automation strategies. • Coordinate with third-party vendors and internal teams for release defect resolution. ________________________________________ Professional & Technical Skills: • Hands-on experience with: o InstallShield, AdminStudio, Flexera o MSI packaging, App-V, MSIX o SCCM, Intune, PowerShell scripting o Ticketing tools: ServiceNow, TopDesk o MAC packaging (good to have) • Strong understanding of: o Windows OS architecture (Win 10/11), 32-bit and 64-bit systems o Application virtualization and deployment strategies o Troubleshooting tools: ProcMon, Orca, Picture Taker, InstallRite o Packaging for AVD and Citrix environments (XenApp, XenDesktop, NetScaler) • Excellent problem-solving, analytical, and communication skills • Ability to manage SLAs and deliver high-quality support services • Experience in developing and maintaining technical documentation and SOPs • Good to have certifications o Microsoft Certified: Modern Desktop Administrator Associate o Flexera Certified Professional (InstallShield) o ITIL® Foundation Certification o Microsoft Certified: Endpoint Administrator o PowerShell Scripting Certification (recommended) ________________________________________ Additional Information: • This role requires coordination with global teams, application owners, and support groups. • Must be able to manage multiple priorities in a fast-paced environment. • Familiarity with enterprise ITSM tools and SLA tracking is preferred. • Expected to proactively recommend improvements in tools, processes, and technologies. • 5+ years of relevant experience in application packaging and deployment. • Minimum 15 years of full-time education, with a Bachelor or engineering degree.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.