On-Site Service Specialist

Posted:
12/9/2024, 3:00:02 PM

Location(s):
Seoul, South Korea

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
IT & Security

Location:

Seoul, Seoul, South Korea

Job ID:

R0068243

Date Posted:

2024-12-06

Company Name:

HITACHI ENERGY KOREA LTD.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

Your responsibilities:

  • You will diagnosis and resolve IT-related issues effectively and efficiently, ensure that computers are delivered in a 'ready-to-use' condition for IT users.

  • You will provide ad-hoc training to users on common IT issues and guides them through self-service tools, manage the physical stock of devices and accessories, including updates in the configuration Management Database (CMDB).

  • You will conduct regular inventory check for relevant hardware, coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.

  • You will handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors, identify and report potential risks that could impact the quality of OSS services.

  • You will offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support, host and assist third-party technicians.

  • You will perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling and general functionality.

  • You will adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process and among other responsibilities.

  • You will follow OSS procedures as outlined in the runbook, Standard Operating Procedures (SOPs) and knowledge articles.

  • You will recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).

  • You will support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)

  • You will be responsible for the setup and deployment of hardware of various types of software (when applicable).

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.

  • Minimum 3 Years work experience.

  • Proactive and solution-oriented mind-set.

  • Demonstrates an ability to work independently and is self-driven.

  • Legal authorization to work in applied location is required.

  • We will not sponsor individuals for employment visas now or in the future for this role.

  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Hitachi America Ltd

Website: https://hitachi.com/

Headquarter Location: Santa Clara, California, United States

Employee Count: 10001+

Year Founded: 1959

IPO Status: Private

Industries: Consulting ⋅ Industrial Engineering ⋅ Information Technology ⋅ Machinery Manufacturing ⋅ Manufacturing ⋅ Mining Technology