Posted:
9/3/2024, 5:53:03 AM
Location(s):
Guadalajara, Jalisco, Mexico ⋅ Jalisco, Mexico
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
Remote
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
NSKJob Title: Real-Time Analyst, Workforce Management
Depatment: Commercial Operations
FLSA Status: Exempt
Position Overview:
The Real-Time Analyst (RTA) is responsible for monitoring workloads across all customer interaction channels throughout the day to ensure service level and KPI expectations remain achievable during all hours of operation. These objectives should remain aligned with predetermined staff schedules and any implemented plans of attack (POAs) which may require real-time adjustments to address multiple factors such as unplanned coverage gaps or volume spikes.
This team member should have very strong written and oral communication skills with the ability to evaluate and understand the requirements of a request to produce effective solutions quickly. This position also requires a person with the flexibility to move between routine operational tasks and real-time needs seamlessly.
Responsibilities:
Education and Experience:
Minimum Requirements:
Preferred Skills and Competencies:
Physical Requirements (if applicable):
Website: https://insulet.com/
Headquarter Location: Bedford, Massachusetts, United States
Employee Count: 501-1000
Year Founded: 2000
IPO Status: Private
Last Funding Type: Post-IPO Debt
Industries: Biotechnology ⋅ Diabetes ⋅ Health Care ⋅ Medical Device