We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Project Leadership

• Create and implement project plans for all medium and large sized CX projects that impact Learning & Design
• Create and manage project schedules and milestone deliveries.
• Communicate with internal and external teams throughout the project life-cycle.
• Collaborate with the Learning Business Partners to review and interpret project impact assessment documents
• Attend and play active role in project meetings that have significant impact to Customer Experience, assessing, documenting and communicating project and learning impacts.
• Collaborate with Learning Business Partner and Learning Delivery Managers to organize train the trainer sessions on projects in preparation for implementation
• Plan, monitor and evaluate project success through multiple levels of learning evaluation.
• Lead post implementation reviews at the end of project deliveries
• Accountable for project time tracking

Change Management & Risk Identification

• Manage dynamic aspects of a project simultaneously (changes to deadlines, performance specifications and requirements) and guides others to achieve project objectives.
• Liaise with internal and external stakeholders, ensuring all learning risks & dependencies, content requirements, resource management issues are followed up, actioned and recorded.
• Guide others to effectively manage project constraints and conflicting task dependencies as part of the project life-cycle
• Manage relationships with other project representatives (project managers, sponsors, IS partners, business analysts, and Customer Experience leaders) to ensure effective training readiness and project success.
• Identify and raise risks, scope changes and barriers in projects to the Learning Business Partners
• Identify project risks and collaborate to initiate the risk-mitigation process.

Project Management Best Practices

• Apply project management best practices to all stages of the project life-cycle
• Identify opportunities to leverage learning and best practices across projects and identify gaps or conflicts between concurrent projects
• Seek and utilize current project/resource management tools and resources

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].