By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Procurement and Third-Party Management (P&TPM) is responsible for procuring products and services for Citigroup and manages the risks associated with Citi’s third-party arrangements, across all business lines and locations. P&TPM defines and oversees the implementation of policies and standards that provide controls to assess third parties and outsourcing arrangements. The goal of P&TPM is to support Citi’s selection and management of third parties capable of providing products and services in a safe and sound manner and at a reasonable cost and to manage the risks associated with third parties.

Citi is currently seeking a P&TPM Operational Excellence Director who is passionate about driving meaningful changes and is ready to make an impact.  The ideal candidate will have a background in operational excellence, change management and leading high impact bank wide strategic projects. This selected candidate will be responsible for managing, coordinating, on time delivering of P&TPM key transformational activities focused on de-risk P&TPM Operations. Reporting to the Head of Procurement and Third-Party Management Operational Excellence.

What you'll do

• Work with P&TPM Leadership team and business partners to conceive of and implement a portfolio of projects that simplify and de-risk T&PMT bank wide.

• Leverage Change Management approaches and methods, assess organization capacity and readiness for changes. Use the assessment to work with P&TPM process improvement / process transformation that identified timing, key projects/initiatives, resources / teams and change management approach.

• Partner with the business to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunity.

• Plan and conduct functional and cross-function working session to develop future state processes models and address value opportunities.

• Leverage Six Sigma, Lean and other common process change methodologies.

• Help create a culture of continuous improvement with P&TPM and across our key stakeholders, reducing time to market, boost quality, raise employee morale.

What we'll need from you

• Strong track record of driving operational excellence, ideally within procurement and third-party management, and regulatory remediation experience.

• Extensive relevant experience leading process improvement/transformation projects end-to-end across business and countries.

• Served as the project/program lead for at least 3 major complex operating model, process reengineering or transformation projects.

• Ability to effectively drive and lead change in an organization with Citigroup’s size.

• Excellent communication and interpersonal skills, including the ability to effectively interact with and influence senior management, lines of defense partner.

• Strong planning and organizing skills with the ability to manage and prioritize responsibilities through the effective use of time management and organization.

• Ability to lead and manage cross-functional global project teams.

• Proven experience in coaching and developing direct reports and team members.

• Unquestionable integrity and objectivity, with ongoing commitment to excellence and the ability to operate in diverse environments and cultures.

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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