Provides a variety of information technology support services including but not limited to connectivity, hardware/software support, and overall Field IT incident & service request resolution.

The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

Core Responsibilities & Expectations

• Bachelors Degree in IT or related.
• +2 years of experience as IT field, IT support or related.
• English is a Must.
• Power BI , Office 365 ( Power Automate, Microsoft flow, Power apps, Sharepoint, ) Data base: SQL Required
• Hardware installation and support; PCs, tablets, mobility devices, printers, specialized devices
• Software support
• End-point vulnerability remediation
• Enterprise and BU project demand (planned & unplanned)
• Tech Hut services
• PC Lifecycle Management incl, Asset mgmt. tasks
• Local infrastructure service support (Server, network and VOIP)
• On-site Smart Hands (support and liaison with 3rd party & internal JCI Support teams)
• Local Mobile Administration
• IT procurement
• Access management (network share)
• Local IT security compliance (comms room set-up, maintenance & access)
• Assist compliance teams with audit tasks
• Satellite office support (including travel)
• Vendor management
• Delivers Field IT Services in accordance with SLT’s using JCI Service Management toolset
• Proactive customer communication and focus