At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you ready to dive into a career where you can provide exceptional customer service and take your career to the next level with a company that values its people?
We have a number of fantastic opportunities available to join our Customer Experience team in Exeter as a Customer Service Advisor. This is a full-time, permanent role with a competitive starting salary of £24,125 per annum, rising to £25,946 per annum on progression, plus an additional 5% shift allowance. In addition to excellent benefits and development opportunities, you’ll also enjoy a variety of localised incentives to recognise your hard work and dedication.
Progression Scheme:
· Level 1: £24,125 plus 5% shift allowance equates to £1,207
· Level 2: £24,831 plus 5% shift allowance equates to £1,242
· Level 3: £25,946 plus 5% shift allowance equates to £1,298
About the role:
As our Customer Service Advisor you will be working in a fun, rewarding and fast paced customer service team. On a day-to-day basis you will be the voice of our company by speaking directly to our customers, listening to their queries and providing a quick and efficient resolution.
Initially the role will focus on inbound telephone contacts, but there will be plenty of opportunities to develop your skills by liaising with our customers through our excellent range of digital communication channels and providing customers with peace of mind regarding their billing query, or operational queries involving supply interruptions, dispatching technicians to investigate leaks and sewer floodings, along with answering a range of wholesale queries.
Your journey with us begins on Monday 6th January 2025. At the start of your journey you will learn our back office processes. We will also enrol you onto our bespoke operational learning academy delivered by our dedicated Customer Services Training team at our main office in Exeter.
Shift Patterns:
Working 37hours per week, the role requires working on a fully flexible rota basis: 7am to 10pm. Providing cover 365 days a year, this includes weekends and bank holidays. Rota schedules are published with enough time to review and require some flexibility.
Assessment Centre Date:
Mark your calendars for one of our upcoming assessment centres on:
· Tuesday 26th November 17:00 – 20:00
· Thursday 28th November 17:00 – 20:00
· Friday 29th November 09:00 – 12:00
Closing Date: Sunday 24th November
If you are looking for a new challenge, please click apply now to be considered as our Customer Service Advisor - we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.