Posted:
7/15/2024, 5:00:00 PM
Location(s):
Jalisco, Mexico ⋅ Guadalajara, Jalisco, Mexico
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security ⋅ Software Engineering
Workplace Type:
Remote
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Our Employees
Are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their work. They are reliable, trustworthy, and open, with high integrity. They value diversity, are inclusive, and are committed to a global mindset
Position Summary: The Desktop Support Specialist III (DSS) will receive and triage network, system, and infrastructure-related incidents, perform troubleshooting, communicate with staff, and track problems through resolution. The DSS II will escalate incidents to CEDI staff that is beyond their scope of the resolution. The ServiceDesk provides support for services and infrastructure that CEDI (Common Engineering Development and Infrastructure) and Engineering Shared Services (ESS) provide to engineers.
Attractions of the Job: As a member of the SOC Service Desk, you will assist staff in the Corporate Office and remote locations with technical support of Datacenters, Development/Test infrastructure and production environment infrastructure, Seven Open stack environments, and VMware environments.
Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines. You will also assist in maintaining and testing network servers and associated equipment.
Primary Responsibilities:
Other Responsibilities:
Knowledge, Skills and Abilities:
Qualifications:
Physical Demands and Work Environment:
Benefits:
We provide competitive salaries, a world class benefits package, including 100% of the premium for employee medical, dental and vision insurance, highly subsidized premiums for dependent coverage, 401K match, employees stock purchase plan, 18 days paid time off within the 1st year and 9 paid holidays, life insurance, short & long term disability insurance, tuition reimbursement, and much more.
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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].
Website: https://f5.com/
Headquarter Location: Seattle, Washington, United States
Employee Count: 5001-10000
Year Founded: 1996
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Consumer Electronics ⋅ SaaS ⋅ Security ⋅ Virtualization