We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

As a Senior In-House Marketing Manager you set the pace and lead a team of talented In-House Manager, Supervisor & Marketing Agents located on site at a Wyndham Destinations resort. Working with the intent to meet the needs of our Vacation Owners, you will plan, implement and manage the in-house marketing business plans. Mentoring under your leadership to achieve above and beyond business objective and goals. 

Essential Duties and Responsibilities:

• Direct management of In-house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).

• Maintain total site marketing penetration according to site marketing penetration standards.

• Resolve issues pertaining to tour statuses, bookings, coding and etc.

• Order and maintain departmental supplies (collateral material, uniforms, etc.)

• Maintain copies of invitations and daily tour manifests for reference purposes.

• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.

• Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.

• Compile data on each team member’s performance.

• Prepare additional reports deemed necessary by management.

• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.

• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.

• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

• Submit employee payroll in timely manner.

Qualifications:

• 2 years management or supervisory preferred or 2 year’s timeshare equivalent experience.

• Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.

• Ability to deal with both customers and salespeople.

• Ability to focus on details.

• Ability to handle simultaneous situations.

• Ability to handle departmental problems and situations.

• Knowledgeable with commission payroll and understanding.

• Must be proficient at Microsoft Office.

• Must be able to work independently.

• Must be able to interact with many other departments within the company.

Benefits and More:

A career at Wyndham Destinations offers you the following great benefit opportunities and more:

• Competitive compensation package

• Employee discounts on travel

• Medical/dental and vision care plans

• 401(k) program that matches dollar for dollar up to 6% of salary

• Flexible Spending Accounts, short & long term disability, life insurance & educational assistance

• Community volunteer and global sustainability/green programs

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.