Field Service Technician

Finland

About Us:

As a global health care company, we have a special vision: Create a future worth living for patients worldwide. Every day. To achieve it, we empower our employees to do their best work. That’s how we became the world’s leading provider of products and services for individuals with renal diseases. 

We offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day.

If you consider yourself to be a pro-active and dynamic individual seeking to develop your career as a technician within an organization where the work, you do will really make a difference then we look forward to hearing from you.

About The Role:

The Field Service Technician performs client-site installation, service and maintenance on company manufactured and/or distributed equipment within the assigned regional area(s), on time, with quality exceeding the customers’ expectations.  

Responsibilities:

• Travel to customer sites (around Finland)
• Performing mechanical and fine mechanical installation, mainly working with water technology (double reverse osmosis)
• Independently plan and schedule equipment troubleshooting and scheduled maintenance according to the manufactures’ instructions, to ensure maximum up-time of equipment.
• Plan and perform new equipment installations for customers
• Provide technical support in the diagnosis of operational and/or technical issues of applicable equipment
• Ensure data accuracy and integrity within applicable systems throughout the documentation process of all completed services performed
• Provide service advice to customer service
• Maintain spare parts inventory and calibration
• Provide service development ideas to the service manager
• Obtain and provide sales support information to sales staff
• Participate in new equipment training
• Perform all responsibilities in compliance with company policies and procedures intended to meet health and safety, compliance, and regulatory guidelines

Physical demands:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
  • Must be available to work overtime as required.
  • Routinely lift and/or move up to 30 kg.
• Extensive travel may be required, domestically and a limited amount abroad (Germany and the Nordic countries)

Qualifications:

• Electrical or mechanical engineering education or equivalent, preferably in healthcare facilities
• Electrical / electronic knowledge (S3 qualifications are seen as an advantage)
• Basic IT skills (basic network skills)
• Valid driver’s license required
• Strong customer service skills
• Strong oral and written communication skills both in Finnish & English
• Highly motivated, organized, and able to work independently and in a team
• Self-starter and self-responsible
• “First time right” mentality
• Flexible
• Prior field experience in medical products or hospital environment is seen as an advantage

For further details contact:

• Kimmo Turunen:                     040 128 7713
• Dates & times available:         22.9 & 25.9.2023 from 8:00 – 11:00