You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Group Benefits solutions and insight analyst will support the Program Manager in executing cross-functional initiatives to improve problem resolution capabilities, processes, and controls within Group Operations. This role will assist in enhancing service quality and operational efficiency across multiple teams.

Project Support

• Assist in coordinating project delivery across multiple teams

• Help manage timelines, deliverables, and resources for various business initiatives

• Support the continuous improvement process in collaboration with the Best Practices team
   

Data Analysis and Reporting

• Conduct quantitative and qualitative analyses to support hypothesis validation

• Assist in preparing data-driven recommendations for operational improvements

• Create and maintain reports and dashboards using Excel and Tableau

• Support Bright Promise activities and reporting
   

Cross-functional Collaboration

• Liaise with various Group Operations areas, including Health & Dental Claims, Contact Centre, Implementation, and Business Development

• Support the Program Manager in organizing and facilitating cross-functional meetings
   

Process Improvement

• Help identify and document process enhancement opportunities

• Assist in implementing approved process improvements

• Track and report on the progress of improvement initiatives
   

Administrative Support

• Prepare presentations, communications, and other business area deliverables

• Organize and maintain project documentation and files

• Schedule and coordinate meetings, including leadership and team meetings

Qualifications and Skills

Experience

• 1-2 years of experience in project coordination or related field

• Familiarity with project management methodologies

• GB Ops or GB Call Centre experience an asset
   

Technical Skills

• Proficient in Excel and PowerPoint

• Basic to intermediate knowledge of Tableau

• Experience with project management tools is a plus
   

Analytical Skills

• Strong analytical and problem-solving abilities

• Attention to detail and accuracy in data handling
   

Communication

• Strong written and verbal communication skills

• Ability to interact effectively with various stakeholders

• Strong collaboration skills

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
   

Personal Attributes

• Highly organized and able to manage multiple tasks and projects

• Proactive and self-motivated

• Adaptable to a fast-paced, changing environment

• Takes initiative and finds creative solutions

• Demonstrates flexibility and adaptability

• Availability to work overtime when required
   

Education

• Bachelor's degree in Business Administration, Operations Management, or related field

What’s in it for you?

• We’re proud to be recognized as a company with a 2025 Most Trusted Executive team by Great Place to  Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community – and in many  cases, we’ll match your contributions.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to  support your well-being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58,000/58 000 - 93,000/93 000

Job Category:

Customer Service / Operations

Posting End Date:

18/02/2026