We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is on a mission to transform healthcare.  With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 10,000 stores.  At the heart of this strategy lies the privileged relationships between our colleagues and our customers.  As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.   

Projected Start Date: June 2027; exact start date to be finalized and communicated at a later date.

Location : Work from Home "all states"

Starting Salary: $115,000

Retail Store Operations is aimed to support the business and our retail colleagues while updating and reinforcing day-to-day operations across multiple growth initiatives. Keeping our colleagues at the heart of everything we do, the strategy this role will be a key player in creating strategies that influence and impact our store colleagues. In addition, you will work on innovative solutions that create efficiencies for our colleagues optimizing how they work. In this role, you will leverage and provide data driven insights to support field and store execution, evolving processes as needed to streamline operations and deliver optimal outcomes. The team will collaborate across various stakeholder groups including but not limited to; store operations, real estate, communications, change management, merchandising, Rx Growth and IT partners to ensure our store and field leaders have a clear and actionable strategy to drive successful outcomes across key retail market growth and disruption priorities.

In Retail Operations, we play the role of internal consultants who bring strategy to life in various parts of the front store, pharmacy, and customer experience. Our team is working to transform healthcare through innovations that make quality care accessible, easier to use, and more patient focused.

• We work directly with store teams to implement innovative new systems that enable colleagues to better care for customers

• Through internal collaboration and external partnerships, we launch cutting-edge services that help patients lead healthier lives

• By combining big data and qualitative human-centered research, we design workflow enhancements that reduce barriers and improve healthcare

Expectations for the Ideal Candidate

• Lead delivery of entire workstreams to support initiatives that have a profound impact on the future direction of the company
• Engage in leading the development and implementation of new workflow or central operations projects already committed for deployment, as well as solution definition, testing, and implementation of new initiatives needed to support operations for our retail front store and pharmacy business
• Lead the diagnosis, solution development, and planning of new strategic initiatives that incorporate all of the company’s assets and delivery methods
• Establish well-supported solutions with specific recommendations that will enable the executive management team to make critical decisions
• Scope, plan, and perform quantitative analyses that will yield critical answers to the questions at hand. Understand and procure the required information to complete the analyses
• Manage the delivery of timely, zero-defect analyses, and serve as a "Player/Coach" in this role
• Support senior business leaders across the enterprise to define requirements needed and align with retail product development teams to ensure portfolio of capabilities are optimally developed in support of enterprise initiatives
• Support Retail Pharmacy leadership team to develop strategic perspective on existing and new retail pharmacy opportunities including sizing and assessing markets, identifying risks/benefits of opportunities and recommending clinical growth strategies

Sponsorship:

Work visa sponsorship is not available for this role.  This includes participation in Curricular Practical Training (CPT), Optional Practical Training (OPT), and F-1 Visa programs.

Required qualifications

• Meet the educational requirements (pursuing an MBA /
• 2+ years’ professional work experience in related field post-undergrad. Examples include: consulting, healthcare, and or operations experience
• An innovation mindset
• Ability to build relationships
• Executive presence and judgement

Preferred Qualifications

• 5+ years’ experience in a role that provided exposure to product development, product management, strategic analysis, operations, and leading cross-functional initiatives
• 8+ years of full-time work experience in a retail and/or corporate environment
• 8+ years’ experience building high-performing teams
• 8+ years’ experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 8+ years’ experience influencing without authority
• Proven capability conducting and managing quantitative portfolio and growth analysis.
• Knowledge of change management techniques a plus
• Experience in creating playbooks and risk mitigation strategies

Education

• Currently pursuing a MBA, MPH, MHA, MSBA, or other related MS degree
• Have an anticipated graduation date between September 2026 and August 2027

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.