Job Description:

Position Summary:

Provide technical support to Dexter products to distributor customers, service companies and end-user owners of Dexter equipment.

Competencies

• Basic mechanical skills
• Reliable/dependable
• Commercial laundry industry knowledge a plus
• Attention to detail
• Sense of urgency
• Customer Service Skills
• Safety oriented

Position Expectations:

• Be prepared for the day, every day. The role of an Installer or Service Technician is required to go where the customer and equipment are. Be prepared for travel that may require an overnight stay. Be prepared for the job by ensuring you have the right parts and tools.
• Report to work/job site on time. It is a basic expectation to report to work on time. When reporting to a customer location proper preparation for the day and travel time should be considered in order to meet this expectation.
• Be dependable. You are the face of our company to the customer. Represent the company in a positive light by doing what we said we were going to do. Help us meet our commitments, deadlines and give attention to detail while completing the job. Don't take shortcuts, these likely include skipped steps and ultimately lead to the need to return.
• Communicate consistently. Contact your supervisor/manager when there are questions, roadblocks or safety concerns. Each job has multiple challenges and unique circumstances. Your supervisor/manager is your resource for overcoming these.
• Perform all tasks safely. Use the proper PPE for the job. Maintain a clean and organized workspace. Use proper lifting techniques and help one another.
• Have a positive attitude. Don't be the person bringing the team down. Bring your best to work every day. Being in the right mental state will serve to keep you focused and promote safety.

Position Duties:

• Follow policies and procedures for Service Department and Technicians.
• Maintain an organized company vehicle.
• Communicate with customers to find solutions to their respective service and installation needs.
• Travel occasionally up to 75% of the time.
• Take ownership in our business results and your personal wellness.
• Performs other duties as assigned.

Essential education, licenses, certifications, skills and experience needed for this position:

• AA or Technical degree a plus
• Previous experience in HVAC, Plumbing and/or Electrical industry a plus

Physical Demands and work environment:

The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of the job, employee is occasionally required to sit, stand, walk use hands to finger, handle objects or controls, reach with hands and arms, talk and hear. Employees must occasionally lift and or move up to 125 pounds. Specific vision abilities required by the job include close, distance, color, peripheral, depth perception and the ability to focus.
• Work environment: The noise level in the work environment is usually light to moderate.
• Required to pass a background, physical, drug and alcohol screenings.
• Authorization to work in the United States.

General: The employee is expected to adhere to all company policies and commitment to company values.

EEO IS THE LAW

EEO IS THE LAW (Spanish)