Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Project Manager – Technical Glass Products – Snoqualmie, WA

The Project Manager uses their excellent communication skills to manage fire-rated and architectural frame projects, and associated customer service issues by becoming the customer’s primary post-sale contact.  The range of projects may include all product types offered by Technical Glass Products (TGP), including but not limited to, Designer, Heat Barrier, Curtainwall, Hardwood, Aluminum Series, as well as TGP Architectural products such as Neoparies and Profilit.  Though primarily responsible for a single territory or region grouping, the Project Manager will also backup others in the department when needed.

What You Will Do:

Manage customer relationship post-sale.

Administer each Project through entire lifecycle including but not limited to:

• Creating Order Entry.
• Submitting drawings, product data, and samples to customer as needed for approval.
• Interpreting construction drawings, architectural drawings, and mechanical drawings; applying knowledge of best practices for drafting.
• Receiving, interpreting, and communicating revisions or requests for change with internal teams and with client.
• Controlling potential change orders.
• Notifying customer of schedule changes and any related impact.
• Releasing orders to production team and leading team meeting(s) as needed.
• Reconciling and collecting any prepayments required up to time of final invoice.
• Coordinating release of shipment with in-house logistics group.
• Monitoring and reporting on project status at various points in lifecycle.

Resolve post-delivery issues (Customer Service Issues) including but not limited to:

• Listen to and document complaint from customer.
• Work interdepartmentally as needed to identify root cause.
• Interpret data to determine if customer should be charged.
• Manage and document all costs associated with post-delivery issues.

Other responsibilities include:

• Backup other Project Managers as necessary.
• Work with vendors or third party supply chain partners as necessary.
• Attend and present information in production meetings.
• Schedule and attend site visits if required.
• Maintain a clean and orderly workplace.
• Performs other related duties as assigned.

What You Need to Succeed:

• High school diploma (or equivalent); Associates or Bachelor’s degree in business, construction management, or supply chain preferred.
• 6+ years of project management experience in manufacturing, construction or a related customer service environment. Successful candidates will have experience in scheduling; managing multiple competing projects with lifecycles of several weeks to several months; and providing detailed technical expertise in troubleshooting complex mechanical/electrical systems.
• Attention to detail – carefully monitor and organize records; ability to follow detailed procedures and ensure accuracy in documentation and data.
• Communication and influence – listens with objectivity and checks for understanding. Effectively transfers thoughts and expresses ideas using speech, listening and writing skills to influence others or gain their support.
• Conflict Management - Stay objective and fair in assessing different points of view, including own point of view.
• Interpersonal Skills - Builds and maintains trusting relationships with associates and customers.
• Adaptability - Ability to quickly adjust to new, different, or changing requirements. Maintains composure under pressure while changing focus quickly as demands change.
• Analytical Skills - Identifies and defines problems; determines the probable cause; suggests solutions. Skilled at recognizing connections and links.
• Accountability - Holds self and others accountable for results. Is persistent and follows through on commitments, despite obstacles and opposition.
• Decisiveness/Judgment – Demonstrates logic, rationality, and objectivity in decision making. Analyzes alternate solutions and potential outcomes.
• Negotiating/Selling – Accurately, timely and effectively identifies customer needs and objectives; flexibility and ability to work with TGP resources and customer resources to meet customer’s needs. Displays knowledge of relevant TGP products, services and processes to create results; utilization of knowledge to develop solutions.
• Ownership - Takes ownership for work and responsibility for results, whether positive or negative.

Working Conditions: While performing the duties of this job, the employee is regularly required to use a computer and a keyboard for extended periods of time on most or all workdays; the employee is also required to use a telephone throughout the workday as needed to conduct business.  In addition, the individual in this job will be working under time pressure and must be able to perform under stress.  They must be able to work rapidly for long periods and to communicate and interact with others.  They also must be able to perform multiple concurrent tasks, read and comprehend the material they read.  They must be able to write, problem solve, and they must be able to lift and move up to 20 pounds.  40+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness.

Allegion is a Great Place to Grow your Career if: 

• You are seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You value personal well-being and balance, because we do too! 
• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 
• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

What You’ll Get from Us:

• Immediate health, dental and vision insurance coverage, helping you “be safe, be healthy”  
• Wellness incentives, such as up to $1000 HSA contributions depending upon participation.
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Generous vacation and sick time, accrued through the year.
• Free on-site fitness center.
• Tuition Reimbursement opportunities
• Employee Discounts through Perks at Work 

Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experiences.

• The expected Base Hourly Range: $25.19 - 44.62. The actual compensation will be determined based on experience and other factors permitted by law.

Employment Type: Full-time, hourly non-exempt

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

We Celebrate Who We Are! 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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