Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. 

The Sr Manager, Account Management is responsible for leading a team that is responsible for the account management, strategy implementation, and planning within an assigned market geography.

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Introduction To The Team:

You and your team will drive delivery of revenue and/or acquisition goals, by strategizing, developing ,and sustaining strong hotel and property partner relationships within the assigned area, ensuring implementation of internal business initiatives, and process efficiencies.

In doing so, you and your team will work with Expedia Group’s hotel and property partners including efforts to build C-level relationships, to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset. 

You will also show leadership within the organization to share best practices across teams and regions, highlighting emerging themes and trends. 

In This Role, You Will

• Lead a team including Senior Market Managers, Market Managers, and Associate Market Managers, in the assigned market
• Build and execute strategy within the assigned market to achieve business goals
• Continuously coach and provide recommendations to direct reports; improve team productivity and effectiveness by building the skills and capabilities of the team members
• Spearhead cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans
• Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
• Develop and sustain strong partner relationships especially at the C-level by delivering consulting services
• Develop & drive sound recommendations based on insights from data analysis to optimize hotels in the Expedia marketplace and their lodging market overall
• Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
• Promote Expedia’s full suite of products offerings to partners and educate them on the full use of our products and tools
• Lead the execution of overall market business plans to meet or exceed key targets, goals and/or strategic objectives set by E4B leadership
• Effectively handle working relationships, team's productivity and morale
• Continuously improve collaboration with other internal functions, within E4B and across Expedia.
• Other reasonable duties, as assigned

Experience and Qualifications

• Bachelor’s Degree; or equivalent related professional experience
• 8+ years’ experience (6+ for Master’s)
• 20 – 30% of travel
• Demonstrated E2E business strategy / plan creation and execution
• Lead cross-functional teams successfully in a fast-paced team environment
• Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines
• Execute marketplace initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information and driving long term relationships with our supply partners, especially our key accounts
• Ability to have an effect for internal and external decision makers
• Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others
• Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel and PowerPoint
• Establish and adhere to priorities in a fast pace environment
• High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
• Hungry, determined, motivated, willing to take action and results-focused
• Organization and time management skills, rigor, attention to details
• Proven follow-up/persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Strategy Execution

• Integrates change processes with organizational business plan.
• Coaches team members in behaviors for personal effectiveness, results orientation.

Relationship Management

• 360 relationship builder, including c-level execs partners
• Authentic relationship builder; earns the confidence of others
• Bridges and sustains productive and long-term partnerships based on mutual support through a reciprocal style

Solution Alignment

• Ability to identify problem statements and triage them
• Ability to create a strategy and prioritize.
• Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs.
• Appetite for innovative technology, fast-changing business environment, facts decision-making
• Ability to select and present insightful dataset including performance, market and competitor analysis and to implement significant action plans based on the data

Written & Spoken Communication, Listening and Influencing

• Proficiency in English language skills
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
• Ability to effectively communicate to various levels and through a variety of communication channels
• Ability to influence direction of decisions even when holding a position contrary to the majority.

Build & Maintain Teams

• Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance

Accommodation requests  

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. 

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.   

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50  

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.   

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.    

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The total cash range for this position in Miami is $165,500.00 to $232,000.00. Employees in this role have the potential to increase their pay up to $265,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.  Pay ranges may be modified in the future.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.