Location(s): Shah Alam, Selangor, Malaysia ⋅ Selangor, Malaysia
Experience Level(s): Junior ⋅ Mid Level ⋅ Senior
Field(s): Customer Success & Support ⋅ IT & Security
MAIN RESPONSIBILITIES
Root Cause Analysis/Trouble Shooting (only 2nd line support),
Collects technical feedback in Sales Area (inputs into Database),
Make recommendations based on reports to better serve the customer and improve processes.
Perform adjustments of systems on client equipment.
Work proactively to develop new solutions to prevent recurring problems.
Upon request, provide application advice to sales and review operating cost proposals.
Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
Conduct product launch, testing and commissioning services.
Support operational readiness activities for large projects.
Support in technical details during New Product Development (NPD) process.
Aftermarket support to Equipment divisions and Sales Areas.
Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.