Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Customer Care Advocate is responsible for providing continuous of customer service. You are passionate about interacting with customers, partners, and internal stakeholders to answer questions, resolve issues, and deliver a consistent experience every time, minimizing effort to maximize loyalty.

Supporting our product and service businesses, you will be working in a dynamic environment, where no two days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.

You will report to Customer Care Supervisor based in Barcelona.

You will work hybrid in Barcelona, Spain. We are at the office every Monday, Tuesday and Thursday.

Your Responsibilities:

• Respond to inquiries and resolve issues related to orders requests.
• Engage with all partners to maintain standards of customer support.
• Address and resolve product concerns, including managing customer complaints.
• Demonstrate a clear understanding of goal and ensure targets are met within each financial period.
• Provide proactive delivery updates through Open Orders reports with service level agreements (SLAs) and expedite orders.
• Manage customer product returns, including new product failures and warranty claims.
• Support Repair and Exchange Requests.
• Responsibilities performed in foreign languages: English, Spanish, Portuguese.

The Essentials - You Will Have:

• Demonstrated problem-solving skills.
• Familiarity with Supply Chain processes and Customer Care functions.
• 1–2 years' experience in Customer Service or Contact Center roles (work independently and collaboratively within a team).
• Always uphold integrity and ethical behavior.
• Proficiency in Office 365.
• Fluent proficiency in Spanish, Portuguese, and English (both spoken and written).

The Preferred - You Might Also Have:

• 1+ years of experience with SAP or Oracle.
• Proficiency in additional languages.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.