Job Description

It’s about interactions more than transactions.

Have others complimented you on your attention to detail and exceptional organizational skills? Are you known for your ability to adapt in everchanging fast paced environments? Are you ready to facilitate all the moving pieces to help deliver a top-quality experience? If so, being a Consumer Residential Lending Associate with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Consumer Residential Lending Associate, you are our key support, by assisting lenders in accepting loan applications and ensuring they are processed, closed, and funded. You’ll be responsible for assisting customers with questions and issues involving loans, payments, and maintenance. You’ll use your analytical skills, inquisitive mind, and detail-orientated approach to review loan documentation prior to closing and making appropriate parties aware of deficiencies and or problems. More than that, this role is about building relationships and doing so with integrity, caring, and excellence in mind.

What you’ll do:

• Assist customers with questions and issues involving loans, payments, maintenance, etc
• Review loan documentation prior to closing and make appropriate parties aware of deficiencies and/or problems
• Determine available closing dates in accordance with loan guidelines and schedule closing with customers; assist in the actual closing as requested
• Communicate with customers, referral sources, Consumer Credit Approval, title companies, and contractors to obtain all documentation necessary for completing loans transactions
• Work with other departments to ensure that all loans are closed and processed efficiently and accurately
• Ensure compliance with Bank policy and Federal/State laws and regulations applicable to this area
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Proficient in Microsoft computer applications
• Excellent written and oral communication skills
• Good organizational skills

Additional Preferred Skills:

• 5 years banking experience or 2 years direct consumer loan experience
• Basic knowledge of real estate loan transactions for purchase, home equity, and home improvement loans

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.