Work Flexibility: Hybrid

Unlock your potential as an Associate Manager Customer Service at Stryker!

Are you ready to make an impact?

Do you have a passion for managing teams and projects? Do you have an aptitude for solving complex problems and creating process improvements? Do you thrive in a fast-paced environment where your ideas and solutions directly influence a company’s success? If so, Stryker is looking for you. Please send us your resume in English.

What we offer:

Collaborative and Inclusive Environment: Join a team that values diversity and inclusion, fostering a supportive and innovative workplace
Professional Growth: Access continuous professional development opportunities, including training, workshops, and career advancement programs
Competitive Benefits: Receive a competitive salary, comprehensive benefits package, and additional perks such as wellness programs and employee discounts
Work-Life Balance: Enjoy a healthy work-life balance with flexible working hours and remote work options
Stryker ERGs: We have many Employee Resource Groups (ERGs) which foster an inclusive workplace e.g. Stryker's Allies for All Abilities (3A), Stryker's Allies for Equality (SAFE), Stryker's Women's Network (SWN), Stryker's Emerging Professionals (SEP) etc.

What you’ll do:

• As Associate Manager Customer Service, you will lead and manage a team of representatives and specialists
• Manage performance and implement learning and development initiatives to improve customer experience
• Be responsible for team motivation, setting objectives, performance reviews, development and engagement
• Build relationships with internal and external stakeholders to develop and grow customer relationships
• Lead projects and deliver insights and recommendations
• Drive key initiatives, identify improvements and escalate issues where necessary

What you need:

• Min. 6 years’ experience in a customer facing role, in a multinational environment
• Min. 3years of team & project management experience
• Fluent English & Italian
• Strong ability to recruit, develop and engage high performing teams
• Excellent knowledge of the end-to-end supply chain and OTC processes
• Experience with continuous process improvement, order automation & AI tools
• Experience of managing a team within a matrix organization
• Excellent people-manager skills, ability to identify talent, develop, coach, mentor and reward people.
• A high degree of relationship building skills, self-awareness and emotional intelligence is required
• Understand and consider customers, regulatory and legislative issues when making decisions
• Ability to work on your own initiative, prioritise and organise workload
• A team player who effectively connects, collaborates, and fosters an inclusive environment

Please send us your resume in English.

Travel Percentage: 10%