Citi is one of the world’s leading international banks, were we get to connect millions of people across hundreds of cities and countries every day and we've been doing it for more than 200 years. If you are looking for a career move that will put you at the heart of a global financial institution, bring your skills to Citi’s Services Ops Global LMS/Billing.  By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This position will support successful execution of the global LMS/Billing risk and control strategy with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls. Professional will act as an advisor to the business on day-to-day risk and controls topics, including issues and corrective action plans, operational risk events (OREs) and their remediations, MCA transformation and strategy, new product rollouts, audit management and other events as raised by the business.

This professional will be an actively engaged partner with the operations teams to identify sources of risk, trends in issues and OREs, and conduct thematic reviews to proactively address gaps. They will act as a trusted partner for the business and build a strong relationship with partners in operations, product, risk and other areas of the bank.

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans).
• Resolves transactional level escalations coming from the vendor or internal partners.
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory).
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Has the ability to operate with a limited level of direct supervision.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Comprehensive experience navigating and networking across an enterprise utilizing internal and external resources.
• Strong communication skills (written and verbal).
• Fluency in English.
• Ability to manage successful relationships with internal and external stakeholders.
• Business writing experience is preferred.
• Operational processes knowledge is an asset.

What we Offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus.

• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme).
• Hybrid model of work – 3 days in a week from the office.
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with.
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed).
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas.
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management.

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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