The Opportunity 

Adobe’s mission is to provide ‘Creativity for All,’ and no product is more central to this mission than Adobe Express. It is an all-in-one creative tool that makes design and content creation fast, fun, and streamlined for everyone, and enables anyone to stand out. 
 
We are seeking up and coming dynamic Customer Success Engineers with creative practitioner experience and great communication skills. Excitement to work in a changing, fast-paced startup like environment, will be required. If you are passionate about our mission of empowering everyday users to create, have an entrepreneurial spirit and are excited by market leading customers, we want to hear from you.  
 
As a Customer Success Engineer you will be responsible for managing technical pre-sales and post-sales aspects of the customer relationship, including setting up trial customer experiences, helping clients set up their brand within Adobe Express, integrating their assets within the larger Adobe ecosystem, etc. 

 
What you'll do 
 

• Support the Adobe Express Sales and Support organization to help accelerate the success of sales opportunities.
• Lead technical communications with the enterprise customers. Build strong relationships with them by understanding their needs and business objectives. 
• Acquire and maintain a deep working knowledge of the complete capabilities of our service offering.
• Create trial brand and content experiences for customers within Adobe Express.
• Migrate customer assets to Adobe Express and ensure their smooth set up onto our platform. Convert customer problems into solutions.
• Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact.  

What you need to succeed 

• 5+ years of experience in a customer-facing role, ideally within the creative industry.
• Expert knowledge of at least one of Adobe Express or Canva.
• Technology literate, with knowledge of Web UI development, browser and software systems, and excellent skills applicable to Adobe's products and technologies.
• Proven track record of successfully implementing visual communication solutions for Enterprise brands. Understanding of the challenges and opportunities faced by enterprise visual communicators.
• Outstanding customer presence and exceptional verbal and written communication skills.
• Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners.
• A builder and ‘start up’ mentality; understanding the goal is to own the success of Express. 
• Ability to handle a high volume of accounts and be agile in a fast-paced work environment.