Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

 

At least 3 years of experience in IT operations,Major incidents with a focus on incident management.

Proven experience managing major incidents in a fast-paced and complex environment
Previous experience in a similar environment - especially in Incident/Problem but also in other ITIL processes as Change management
Possess ITIL Certification already
Willingness to work on shifts and on call
Strong experience in using Service Now and Service Desk
Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
Detail-oriented and highly organized, with the ability to manage multiple activities simultaneously.

Proactive mindset and ability to work independently in a fast-paced and dynamic environment

Understanding of ITIL and key service management functions and their responsibilities: Incident Management, Problem Management, Change Management, Release, Service Delivery

Strong written and verbal communication, confidence to work across multitude of technology types, often whilst under time constraint and pressure. Can consider the audience and tailor smart communications in a consistently effective manner.

Your style and methods, getting the best out of all colleagues across Sky required to successfully deliver.

Skills, motivation and aptitude to perform in a high profile, fast paced environment, driving virtual teams, Short notice requests, as well as multiple initiatives all at once.

● Confidence in liaising with all levels of stakeholders

Employees at all levels are expected to:

 

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

 

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.